Your Privacy Matters to jilivio

1. Introduction

jilivio takes the privacy of its Filipino players seriously. We understand that when you share your personal information with us — whether during registration, during a deposit, or when contacting our support team — you are placing trust in jilivio to handle that information responsibly. This Policy is our commitment to you that we will do exactly that.

This Policy applies to all personal data collected through the jilivio website at jilivio.org, the jilivio mobile platform, and any communications between you and jilivio, including live chat and email. It applies to all players regardless of whether they are located in Manila, Cebu, Davao, Quezon City, or any other part of the Philippines.

Please read this Policy carefully alongside our Terms & Conditions. If you have any questions about how jilivio handles your data, our support team is available 24/7 to assist you.

2. Data Controller

jilivio acts as the data controller for all personal data collected through the jilivio platform. As data controller, jilivio determines the purposes and means of processing your personal data and is responsible for ensuring that such processing complies with applicable Philippine data protection law.

jilivio has designated a Data Protection Officer (DPO) who is responsible for overseeing compliance with this Policy and with the Philippine Data Privacy Act. You may contact the jilivio DPO at any time using the contact details provided in Section 15 of this Policy.

3. Personal Data We Collect

jilivio collects the following categories of personal data from players:

Category	Examples
Identity Data	Full name, date of birth, gender, government-issued ID number (e.g., Philippine passport, driver's license, SSS/UMID)
Contact Data	Email address, mobile number, residential address (city, province, region)
Account Data	Username, encrypted password, account preferences, communication preferences
Financial Data	GCash account reference, PayMaya reference, bank account details (BPI, BDO, Metrobank), transaction history, deposit and withdrawal records
Gaming Data	Game history, wager amounts, win/loss records, session duration, responsible gaming settings
Technical Data	IP address, device type, browser type and version, operating system, time zone, cookie identifiers
Communications Data	Live chat transcripts, email correspondence, support ticket content

4. How We Collect Your Data

jilivio collects personal data through the following means:

• Direct interactions: Data you provide when registering a jilivio account, completing KYC verification, making deposits or withdrawals, contacting support, or updating your account profile;
• Automated technologies: Technical data collected automatically when you access the jilivio platform, including via cookies, server logs, and similar tracking technologies;
• Third-party sources: Identity and fraud-check data received from KYC verification providers, payment processors (such as GCash and PayMaya), and fraud prevention services, where permitted by law.

5. Purpose of Processing

jilivio processes your personal data for the following purposes:

• Account management: To register and maintain your jilivio account, verify your identity, and manage your account settings;
• Service delivery: To provide access to jilivio games, process deposits and withdrawals, and deliver customer support;
• Legal compliance: To comply with anti-money laundering (AML) obligations, PAGCOR regulatory requirements, the Philippine Data Privacy Act, and other applicable laws;
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, cheating, and unauthorized access to the jilivio platform;
• Responsible gaming: To monitor gaming behavior and enforce responsible gaming tools such as deposit limits and self-exclusion;
• Platform improvement: To analyze usage patterns and improve the performance, features, and user experience of the jilivio platform;
• Marketing communications: To send you promotional offers and updates about jilivio, where you have provided consent to receive such communications. You may opt out at any time.

6. Legal Basis for Processing

jilivio processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Contractual necessity: Processing required to perform our contract with you (i.e., to operate your jilivio account and deliver our services);
• Legal obligation: Processing required to comply with applicable Philippine laws and regulations, including AML and PAGCOR requirements;
• Legitimate interests: Processing necessary for jilivio's legitimate interests in fraud prevention, platform security, and service improvement, where these interests are not overridden by your rights;
• Consent: Processing based on your freely given, specific, and informed consent, particularly for marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

7. Data Sharing & Disclosure

jilivio does not sell or rent your personal data to third parties. We may share your personal data with the following categories of recipients only to the extent necessary for the stated purpose:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, solely to process your transactions;
• KYC and identity verification providers: Third-party services used to verify your identity and comply with AML obligations;
• IT and platform service providers: Cloud hosting, cybersecurity, and software providers who process data on jilivio's behalf under strict data processing agreements;
• Regulatory authorities: PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), and other Philippine government authorities, where required by law or court order;
• Fraud prevention agencies: Third-party fraud detection and prevention services used to protect the integrity of the jilivio platform.

All third parties with whom jilivio shares personal data are required to handle that data in accordance with applicable Philippine data protection law and jilivio's data processing standards.

8. Data Retention

jilivio retains your personal data for as long as your jilivio account remains active and for a period thereafter as required by applicable law. Specifically:

• Account and identity data is retained for a minimum of five (5) years following account closure, in compliance with AML and PAGCOR record-keeping requirements;
• Financial transaction records are retained for a minimum of five (5) years as required by Philippine financial regulations;
• Gaming history and responsible gaming records are retained for a minimum of three (3) years;
• Marketing consent records are retained for the duration of your consent and for one (1) year thereafter.

When personal data is no longer required for any lawful purpose, jilivio will securely delete or anonymize it in accordance with our data retention schedule.

9. Data Security

jilivio implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and jilivio servers;
• Encryption of sensitive data at rest, including financial information and government ID data;
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis;
• Regular security audits, vulnerability assessments, and penetration testing of the jilivio platform;
• Multi-factor authentication requirements for administrative access to jilivio systems;
• Incident response procedures aligned with NPC breach notification requirements.

While jilivio takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your jilivio login credentials and for notifying us immediately if you suspect any unauthorized access to your account.

10. Your Data Subject Rights

As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jilivio:

• Right to be informed: The right to be notified of how your personal data is being processed, as set out in this Policy;
• Right of access: The right to request a copy of the personal data jilivio holds about you;
• Right to rectification: The right to request correction of inaccurate or incomplete personal data;
• Right to erasure: The right to request deletion of your personal data, subject to jilivio's legal retention obligations;
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation;
• Right to data portability: The right to receive your personal data in a structured, commonly used format where technically feasible;
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe jilivio has violated your data privacy rights.

To exercise any of these rights, please contact the jilivio Data Protection Officer using the details in Section 15. jilivio will respond to all verified data subject requests within thirty (30) days, or within such other period as required by applicable law.

11. Cookies & Tracking Technologies

jilivio uses cookies and similar tracking technologies to operate and improve the platform. The following types of cookies are used:

• Strictly necessary cookies: Essential for the jilivio platform to function, including session management and security. These cannot be disabled;
• Performance cookies: Used to collect anonymized analytics data about how players use jilivio, helping us identify and fix performance issues;
• Functional cookies: Used to remember your preferences, such as language settings and responsible gaming limits;
• Analytics cookies: Used to understand aggregate usage patterns on the jilivio platform. Data collected is anonymized and not linked to individual players.

jilivio does not use cookies to track your activity across unrelated third-party websites. You may manage cookie preferences through your browser settings; however, disabling strictly necessary cookies may affect the functionality of the jilivio platform.

12. Minors & Age Restriction

The jilivio platform is strictly intended for adults aged 21 years and older in accordance with Philippine gambling regulations. jilivio does not knowingly collect personal data from individuals under the age of 21. If jilivio becomes aware that personal data has been collected from a person under 21, that data will be deleted immediately and the associated account will be closed.

If you are a parent or guardian and believe that a minor has registered on jilivio, please contact our support team immediately so that we can take appropriate action.

13. International Data Transfers

jilivio primarily stores and processes personal data within the Philippines. Where it is necessary to transfer personal data to service providers located outside the Philippines (for example, cloud infrastructure providers), jilivio ensures that such transfers are subject to appropriate safeguards, including contractual data protection clauses that provide a level of protection equivalent to that required under Philippine law.

jilivio will not transfer your personal data to any jurisdiction that does not provide an adequate level of data protection without first implementing appropriate safeguards and, where required, obtaining your consent.

14. Changes to This Policy

jilivio reserves the right to update or modify this Privacy Policy at any time. When we make material changes to this Policy, we will notify you by posting the updated Policy on this page with a revised "Last updated" date, and where appropriate, by sending a notification to your registered email address.

Your continued use of the jilivio platform after any changes to this Policy are posted constitutes your acceptance of the updated Policy. We encourage you to review this page periodically to stay informed about how jilivio protects your personal data.

15. Contact & Data Protection Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or to jilivio's handling of your personal data, please contact the jilivio Data Protection Officer:

Email: [email protected]

Our support team and Data Protection Officer are available 24 hours a day, 7 days a week. You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines if you believe your data privacy rights have been violated.